Shipping policy
Where we ship
ENCORE currently ships within Switzerland only.
Orders are sent using Swiss Post to the delivery address provided at checkout. Please check your delivery information carefully before placing your order.
Processing times
ENCORE is a small handmade business and all pieces are made to order. Processing times may therefore vary depending on the product and the number of orders currently being prepared.
Any estimated processing time shown on the product page refers to the time needed to prepare your order before it is handed over to Swiss Post.
If an unexpected delay significantly affects your order, we will contact you using the email address provided with your order.
Shipping costs
Shipping costs are calculated according to the available delivery options and are shown at checkout before payment.
Standard shipping within Switzerland is free for orders of CHF 200 or more.
This free-shipping threshold applies to the value of eligible products after discounts and before shipping charges.
Delivery
Once your order has been handed over to Swiss Post, delivery times depend on the shipping service selected and Swiss Post's delivery network.
Delivery estimates are not guaranteed. ENCORE cannot be held responsible for reasonable delays caused by Swiss Post or circumstances outside our control.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to ENCORE because the address provided was incorrect or incomplete, we will contact you to arrange redelivery. Any additional shipping costs resulting from an incorrect address may be charged to the customer.
If you notice an error in your address after placing an order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to correct it.
Lost or damaged parcels
If your parcel appears to be lost or arrives damaged, please contact ENCORE as soon as possible at hello@encoresuisse.ch with your order number and, in the case of damage, photographs of the parcel and item where possible.
We will review the situation and, where appropriate, work with Swiss Post to find a solution.
Customer-supplied textiles
For Memory Pieces and other custom products made using your own clothing or textiles, the cost of sending your materials to ENCORE is the customer's responsibility.
After placing your order, ENCORE will contact you with the information needed to send your textiles.
Hand delivery of customer-supplied textiles may also be arranged in the Nyon–Morges area.
The completed product will then be delivered according to the shipping method selected for your order, unless another arrangement has been agreed.
Questions
For questions about shipping or an existing order, please contact: hello@encoresuisse.ch